View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next. SECURITY & PROTECTION Reset your user ID and password Reset your security questions BB&T uses advanced encryption technology Your complete account numbers are never transmitted PAYMENTS, TRANSFERS & DEPOSITS Pay a bill Transfer money between accounts Pay a friend by email or text Deposit a check CUSTOMIZATION Organize your dashboard by what’s most important to you Add a profile image Personalize your debit card MANAGE ACCOUNTS Manage your BB&T accounts, account details and transactions Link accounts, bills and investments from outside of BB&T Temporarily disable your debit card and enable custom settings Monitor your monthly budget and see what’s left to spend Search and view transactions by category Easily access and manage your Marketconnect or BB&T Scott & Stringfellow accounts CONTACT US Call, email or schedule an appointment with your local banker View customer service wait times and bypass the automation system Find a local branch or ATM OTHER TOOLS & FEATURES View your account balance before you log on Capture, organize and attach receipts Calculate tips based on quality and type of service Earn cash back on debit card purchases Track mortgage rates and trends View and redeem your credit card rewards GETTING STARTED Open a BB&T account Enroll in online banking to get a user ID and password SUPPORT Contact BB&T at 888-228-6654 (888-BBT-ONLINE) BB&T does not charge fees to download or use the U app. Your mobile carrier may charge for text messaging and web access services. Check with your carrier for information about their fees.